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Stoll, J., Muller, J.A., Trachsel, M. (2020). Ethical issues in online psychotherapy: A narrative review. Frontiers in Psychiatry, 10, 993. doi: 10.3389/fpsyt.2019.00993

There is emerging evidence that videoconference delivered psychotherapy is as effective as face to face therapy. Providing psychotherapy by telecommunication technologies might be synchronous (real time) or asynchronous (email, chat, internet-based) in nature. During the current COVID-19 pandemic, many psychotherapists have moved to telehealth methods due to necessity rather than by choice. Based on previous survey findings, psychotherapists’ attitudes, and legal-ethical barriers have hampered a wider use of video conferencing methods for delivering psychological interventions. In this narrative review, Stoll and colleagues conduct a broad-based summary of 249 studies touching on the main ethical arguments for and against the provision of online psychotherapy. The top five ethical arguments in favor of online psychotherapy include the following. (1) Increased access and availability: online psychotherapy can improve access to health care services for those living in rural and remote areas. (2) Enhanced communication: online therapy is as effective as face to face therapy and allows for creative approaches to delivering therapy including integrating online materials, websites, and videos into therapy sessions. (3) Client characteristics: some clients who have problems with agoraphobia and severe anxiety may find online therapy a useful first step in treatment. (4) Convenience: research indicates that both patients and therapists judge online therapy to be convenient and comfortable. (5) Economic advantages: online therapy might be more cost-efficient due to reduced overhead and travel costs for therapists and clients. The top five ethical arguments against online psychotherapy include the following. (1) Privacy and confidentiality: related to the use of unsecured websites or unencrypted communication tools. (2) Therapist competence: some therapists may not have technology related competencies including specific ethical and legal requirements. (3) Communication issues: the absence of non-verbal cues may reduce the information that therapists have to work with in a session. (4) Research gaps: there is insufficient research to support online therapy, including no knowledge about which clients can benefit, and the impact on therapeutic processes. (5) Emergency issues: ethical issues may arise as to how to manage emergencies or crises of patients who are in different locations.

Practice Implications

The practice of videoconference delivered psychotherapy is here to stay and will be more widespread even after the pandemic. Therapists can take comfort in the many ethical reasons to provide such services, including reaching patients who might not otherwise have access to therapy or who might not be comfortable seeking out face to face therapy. Nevertheless, there are a number of ethical concenrs about the use of online therapy, not the least of which includes questions about privacy and confidentiality and therapist competence. Psychotherapists should follow practice guidelines of their regulatory colleges when considering online therapy.

Muir, H. J., Coyne, A. E., Morrison, N. R., Boswell, J. F., & Constantino, M. J. (2019). Ethical implications of routine outcomes monitoring for patients, psychotherapists, and mental health care systems. Psychotherapy, 56(4), 459–469.

On average, psychotherapy is effective for a variety of disorders, however about two thirds of patients in regular clinical practice do not improve or recover. Even more problematic is the 5% to 10% of patients who get worse during psychotherapy. Research has repeatedly demonstrated that psychotherapists are not capable of identifying patients who get worse, and therapists regularly over-estimate their effectiveness. This is not surprising because the information therapists need to make these determinations about patients is complex. Therapists, like most humans, have a difficult time integrating complex information to make nuanced decisions about how to act. Therapists need help in the form of reliable and accurate information to make complex clinical decisions. One approach to addressing these concerns is to use routine outcome monitoring (ROM), which involves assessing patient progress by reliable means as patients progress through therapy. ROM also involves feeding that information back to therapists on a regular basis so that they can make the best determinations. In this narrative review, Muir and colleagues discuss the ethical implications of the use of ROM given the research support. The research indicates that ROM feedback leads better outcomes for patients than treatment as usual, and most importantly ROM feedback to therapists reduces patient deterioration in half. Qualitative research also finds that patients generally view ROM feedback as valuable, and patients prefer to use it. Given these findings, implementing ROM represents one way to help therapists to meet ethical aspirations of beneficence, and to fulfill ethical obligations of forestalling harm. The research also indicates that therapists differ in their outcomes. One large study in clinical practices indicated that above average therapists were two times more effective than other clinicians. Individual psychotherapists may not be aware of their effectiveness and so do not know if they need more training or need to focus on certain types of patients for whom they are particularly effective. Ethically, ROM may be one means by which therapists can assess the boundaries of and areas competence, and those areas for which they may need more training and supervision.

Practice Implications

ROM may be a means for psychotherapists to practice ethically by knowing their patients better and by knowing themselves better. Basing one’s perception of one’s own competence fulfills the ethical requirement to ground clinical practice within the scientific knowledge of the field. Consistent and reliable information may allow therapists to know their own general effectiveness, and also to know for which patients they are more or less effective. This might result in therapists focusing their practices on those patient problems for which they are effective, or to seek further training and supervision in those areas in which they can improve.

The Effectiveness of Telepsychology Interventions

Varker, T., Brand, R. M., Ward, J., Terhaag, S., & Phelps, A. (2019). Efficacy of synchronous telepsychology interventions for people with anxiety, depression, posttraumatic stress disorder, and adjustment disorder: A rapid evidence assessment. Psychological Services, 16(4), 621–635.

The arrival of COVID-19 as a global pandemic has led to public health authorities encouraging physical distancing, including in the context of psychotherapy. Many professional organizations and regulatory colleges have made similar calls, so that psychotherapists and mental health providers have had to come up with creative ways of continuing to provide care to their clients. Many therapists have turned to telepsychology – the provision of psychotherapy through telephone, video conferencing technologies, or internet based chat rooms. But what is the evidence for these modalities of care, is there adequate research to support their use, are they as effective as care as usual? In this rapid evidence assessment, Varker and colleagues review the existing empirical research on the efficacy of telepsychology programs. They only looked at synchronous telepsychology interventions (i.e., those interventions during which therapist and client are interacting in real time), and not asynchronous use of technology (smartphone apps and chat technologies in which therapist and client are not interacting in real time or are not interacting at all). Synchronous telepsychology is most similar to face to face psychotherapy, and likely the option adopted by most therapists during these times. Health care providers initially adopted telepsychology and telehealth to overcome barriers to access to health care and psychotherapy like distance, stigma, and transportation needs. With the global pandemic related to COVID-19, psychotherapists are increasingly using telepsychology to manage physical distancing requirements while providing services. Varker and colleagues focused their review on randomized controlled trials and meta-analyses, which researchers consider to be the highest level of evidence for an intervention. The authors found 24 studies that evaluated telepsychology interventions with clinical populations of adults who had depression, anxiety, or PTSD. They found good quality evidence for telephone-delivered therapy (11 studies) and video teleconference-delivered interventions (12 studies). That means that the studies of these modalities were high quality and so results were likely reliable. The evidence indicated that both of these modes of delivering psychotherapy were as effective as face-to-face or treatment as usual. The evidence for internet delivered text-based treatments was not of high quality (3 studies). There were too few studies of this modality, and their quality was low. And so, the authors determined that the evidence for text-based therapy was unknown.

Practice Implications

Research on telepsychology interventions is still quite new with a limited number of quality studies attesting to their efficacy. Nevertheless, the findings were promising for telephone delivered psychotherapy and videoconferencing telepsychology, such that psychotherapists can be reasonably confident in using these methods with clients. Text-based delivery of interventions had limited and poor-quality evidence. Psychotherapists should: first and foremost follow their regulatory college requirements for using telepsychology, check with their liability insurance providers, assess if their telepsychology platform is HIPPA compliant, assess if their clients are suitable for this modality, and follow best practices when using telepsychology.

Timuluk, L. & Keogh, D. (2017). The client’s perspective on (experiences of) psychotherapy: A practice-friendly review. Journal of Clinical Psychology, 73, 1556-1567.

Psychotherapy studies that ask clients for their perspective on the treatment or therapist are surprisingly rare. Researchers have conducted such studies over many decades, but there exist very few of them. This is curious given that respecting clients’ preferences for types of therapy or for therapists’ behaviors is predictive of good mental health outcomes. Giving voice to clients’ perspectives is consistent with the notion that psychotherapy is a co-constructed endeavour rather than something that a therapist does to a client (as is the case for a medical intervention). In this review, Timuluk and Keogh review the research in which patients were interviewed for their perspective on a wide range of aspects of psychotherapy. The research indicates a number of things that clients value, that help, and that hinder their progress in therapy. Clients value a number of therapist traits like friendliness, warmth, respect, offering appropriate guidance, and understanding. This research showed that clients recognize that the relationship (i.e., the alliance) has therapeutic effects. Clients report that many forms of therapist behaviors help to develop a therapeutic alliance including eye contact, smiling, warm personalized greetings, paraphrasing, identifying client feelings, and referring to material from previous sessions. Clients find some events in therapy to be unhelpful or that hinder their progress, like feeling exposed and unprotected, being emotionally overwhelmed, and feeling misunderstood by the therapist.

Practice Implications

Although clients do value therapist expertise in applying therapeutic techniques, they hold therapist personal qualities like warmth, authenticity, honesty, and dedication as necessary prerequisites for therapy. Clients view the therapist’s interpersonal manner as key to forming a therapeutic relationship. It is important that therapists are aware of how they feel towards a client (countertransference), and how these feelings might impact the way in which they communicate through body language, tone of voice, and behaviors. Effective therapists are willing to seek their client’s perspectives, and are open and non-defensive about what a client has to say about the therapy or therapist, even if negative. Therapist openness to feedback will inevitably lead to a stronger relationship and collaboration with the client, and to better outcomes for the client.

Cuijpers, P. (2020) Measuring success in the treatment of depression: What is most important to patients? Expert Review of Neurotherapeutics, 20, 123-125.

There is lots of evidence now that psychotherapies of various types are efficacious for the treatment of depression. Psychotherapy trials focus largely on depressive symptoms, and define major depression according to psychiatric diagnostic manuals. However, the diagnosis of major depression, for example, is not a unitary construct. That is, it is simply a collection of symptoms and signs that are purported to make up a category of disorder. In fact, people with major depression are quite varied on a whole range of things, like severity, coping style, motivation, attachment style, personality, and extent of comorbidity with other diagnoses. This means that many psychotherapy studies may be focusing on patient outcomes (i.e., reduction of depressive symptoms) that may or may not be important to patients. In this paper, Cuijpers reviews the literature on what patients want from psychotherapy. He found that while symptom reduction was important to patients with depressive disorders, it was not the only outcome they wanted from psychotherapy. Patients also want to have a more fulfilling lives, to return to productive work, to solve conflicts with close loved ones, to learn to live with a chronic disability or disease, to learn to handle the effects of trauma, and other quality of life issues. Fortunately, some studies do report the effects of psychotherapy on quality of life, social functioning, anxiety, hopelessness, and interpersonal problems. However, even these studies treat such outcomes as if they were uniformly important to all patients in the study. Very few studies take a personalized approach to patient outcomes, in which the outcomes of interest are those determined by each patient specific to their own circumstances and wishes.

Practice Implications

Psychotherapists who practice from an evidence-informed perspective often try to measure outcomes in their own practices using reliable measurements. However, many of these measurements may be too general for any specific patient, or they may represent outcomes that do not align with what the individual patient wants. Practicing clinicians who assess outcomes in their own practices, may want to consider supplementing standard symptom outcome measures with more personalized assessments for patients.

Coming to a Consensus About Psychotherapy

Goldfried, M. R. (2019). Obtaining consensus in psychotherapy: What holds us back? American Psychologist, 74(4), 484-496.

In this thoughtful piece, Marvin Goldfried, one of the pioneers of psychotherapy research, discussed the lack of consensus that holds back progress in the science and practice of psychotherapy. He argued that there are three main blocks to moving the field forward. First, disagreement across theoretical orientations results in different language systems that prevents the field from learning of similarities or points of connection. At last count, there are over 500 schools of psychotherapy resulting in an absence of a common language. A lack of consensus and disparate languages means that identifying the key factors that may underlie the effectiveness of psychotherapy is difficult if not impossible. The second block to progress in psychotherapy practice and research has to do with the practice-research divide. Despite the large body of research on psychotherapy systems, many clinicians rely more on their own experience rather than the research evidence. Therapists also complain that research tends to be conducted by individuals who know little of the reality of providing clinical services, and so some of what is researched (e.g., short-term treatment packages of one theoretical orientation) may not be relevant to everyday practice. For their part, researchers have tended not to consult with or include clinicians in their research endeavors, thus resulting in research that is disconnected from practice. The third block is related to the disconnection between the past and current contributions. That is, psychotherapy schools and orientations tend to emphasize and reward what is new without acknowledging the historical, intellectual, and practical theories that preceded. As a result, there is a constant reinventing of the wheel and a tendency not to learn from past advances and failures. This creates a stagnation in advancing both research and practice. As one example of this phenomenon, Goldfried quoted the psychoanalyst Otto Fenichel in 1941 who described the effects of what we now call behavioral extinction. Yet Fenichel and his work is never cited by behavior therapy research, and so there is no opportunity to examine common underlying processes of change or the evolution of the concept over time.

Practice Implications

Goldfried ended this paper by suggesting how to move the field of psychotherapy forward. He suggested that rather than focusing on new approaches to treatment, the field should reward new knowledge grounded in research and that belongs to the field in general and not to a particular school, orientation, or person. The emphasis of research in psychotherapy should not be on who is right but on what is right. In other words, research questions should emphasize “What did a therapist do to make an impact?” For example, psychotherapy process research on the therapeutic alliance, stages of change, therapist interpersonal skills, empathy, and client factors focus on transtheoretical constructs that inform therapists on how best to work with particular clients. This PPRNet blog often summarizes psychotherapy research for its readers.