Program at a Glance

The Certificate Program in Leading People for Results is a professional development program and culminates in a Certificate conferred by the University of Ottawa. It does not result in formal academic credits and does not use grading. Program modules are offered bilingually in English and French, with participants and presenters alike working in the official language of their choice.

The program is nine months in duration with monthly day-and-a-half modules and a three-day study tour about midway through the program. Following an introductory session to orient participants to Odell’s learning environment, the program consists of eight modules, one for each functional activity that adds value to a workforce. Each module focuses on the tools, techniques and challenges that a line manager will need to master in order create and sustain a high-performance workforce.

Module #1: Base Camp: People Management in the Public Service

The Base Camp session provides a refresher on people management and establishes a shared understanding of the legal and policy frameworks, roles, systems and structures used in managing a public-sector workforce. Participants will also focus on responsibility and accountability for people management and discuss activities that add value to a workforce.

Module #2: Workforce Profile and Workforce Planning

This module will show participants how to describe a workforce in terms of demographics, metrics and behaviours. It aims to build comfort with the use of workforce analytics to build a profile that can be used to establish alignment and coherence between strategic priorities and workforce capabilities and capacity.

Module #3: Recruiting, Deploying and Retaining a Workforce

The focus of this module is to understand the practical challenges in recruiting and deploying the right people and on how best to attract scientific, professional and managerial talent, including using social media. The conversation then  shifts to a discussion of the tools and techniques used to deploy talent through staffing activities so that capabilities are available where and when needed. A closing section looks at the challenges of retaining talent.

Module #4: Study Tour to observe Best Practices in People Management

The program includes a three-day study tour within Canada organized as an action-learning event. Participants will consider best practices in people management in the public, para-public and private sectors, and then experience them first hand by visiting best-in-class organizations and learning from their senior leadership how they lead and manage people for success.

Module #5: Engaging and Developing a Workforce

This module begins with a discussion of the challenges of engaging people so that individual employees are empowered and focused on adding value to their jobs through effective performance. This conversation leads to a discussion of how to develop capacity and capability in a workforce. Participants will learn about the connections between behavioural competencies, performance and workforce capabilities and how to evaluate a strategic priority to identify the behaviours needed to achieve it. A closing session will address the challenge of working with organizational cultures as a key element of organizational development.

Module #6: Supporting and Sustaining a Workforce

In this module participants will examine how workforce climates and organizational culture influence performance. A discussion of how to assess workplace climates will include consideration of mental health and other challenges in the workplace, how to identify factors that cause toxic workplaces and how to assume accountability for creating a healthy workplace. This session will also explore how compensation affects performance and include a discussion of the principles, structures and processes used to manage relationships with unions and bargaining agents.

Module #7: Workforce Change and Transformation

In this module participants will examine how workforce climates and organizational culture influence performance. A discussion of how to assess workplace climates will include consideration of mental health and other challenges in the workplace, how to identify factors that cause toxic workplaces and how to assume accountability for creating a healthy workplace. This session will also explore how compensation affects performance and include a discussion of the principles, structures and processes used to manage relationships with unions and bargaining agents.

Module #8: Workforce Performance & Capstone Event

In the final module of the program, participants are expected to submit a completed Workforce Profile of their own workforce. During the session, participants will integrate what they have learned about performance and develop an overarching perspective on how best to develop, lead and manage a well-performing workforce. The program finishes with a discussion with senior leaders on priorities to improve people management in the public service.

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